Support

Common questions

What is free, and what does the purchase unlock?

The first five story levels of every Realm are free, along with Starhaven village, the Starforge, quests, practice, Words and all settings. The one purchase, “Unlock the Full Adventure”, opens every story level in all six Realms, Challenge mode and the Endless Depths, for good, for every player on the device. There is no subscription and nothing else to buy.

I bought the unlock on another device, or reinstalled the app.

Open Settings (the gear), then Grown-ups, then Restore purchases. Use the same Apple account you bought with. Family Sharing members get the unlock too.

How do I switch between Math and Words?

Open the topic picker (the topic chip, or Settings) and use the Math / Words switch at the top, then pick a topic. Every Realm then asks from that topic.

The words are not spoken.

Check that Voice is on in the game's Settings and the volume is up. The voice is your device's own; if no English voice is installed, add one in the device's Settings under Accessibility, Spoken Content, Voices. Sight words need a voice; the other word topics do not.

The game plays sound with the silent switch on.

Yes, so that a spoken word is always heard. Turn down Sound, Music or Voice in the game's Settings.

Can several children play on one device?

Yes. On the title screen, tap New player. Each player has their own hero, topic and progress.

How do I delete a player?

Open the player's hero page and choose Delete player, then type the player's name to confirm.

Does the game need the internet?

No. It plays offline. When online it downloads extra levels and word banks and sends anonymous play statistics. See the privacy policy.